Remote IT Services & Monitoring in Raleigh, Durham & Cary NC
Emergency IT Help is available 24 hours a day!
PC Technika knows that computer problems strike at inopportune times and bringing your entire system into a shop can be a hassle. Because of this, we are happy to offer Remote IT Services & Monitoring. With our remote services, we can come to you without you ever leaving your home.
Let’s say that you are working on an important set of reports for a top client. All is going great until an odd error message pops up on your PC, putting a halt on your productivity. You have no idea how to fix it, and your report needs to be in the client’s hands first thing in the morning. What can you do? Give PC Technika a call and our remote services team can go to work, right from our office, to fix the problem and save the day.
Remote service from PC Technika allows us to repair your PC without actually coming out to your physical location. From our home office, our technicians are often able to repair your issue quickly and efficiently, sometimes even faster than a visit to your location. As a consequence, you can return to your urgent project and meet your deadline, minimizing the amount downtime you experience.
What other ways does Remote IT Service & Monitoring benefit my business?
PC Technika’s remote services and monitoring plan makes good sense for many organizations and individuals. Our clients usually add this plan in addition to their onsite equipment repair, routine maintenance, networking, data backup, data recovery, and virus removal plans. As a bundle, these services help you stay on top of any unexpected computer issues.
PC Technika focuses on preventative service, unlike our competitors, who focus their efforts on fixing what’s broken. We don’t think that’s an efficient process, and it does nothing to ease the client’s mind about future potential issues.
Our model involves using preventative maintenance to make your equipment as “break-proof” as it can be. To do this, our monitoring service reviews the health of your PC or other components several times a day, each and every day of the year.
If our techs notice something about your equipment that looks out of whack, we analyze it further from afar without ever putting a chink in your productivity. If we see that repairs are needed, we inform the client, and then fix the issue right away – from our office many times before any problem even occurs.
Fast Response Times help get you back to work as quickly as possible.
Do we ever sleep? Clients love our response time, and they appreciate our hours of service. In addition to being able to handle your IT issues either remotely or on site, we also offer one of the fastest response times in our area. We take great pride in finding solutions to problems quickly and efficiently, so once you email us or leave us a message, our goal is to get back to you within an hour – or sooner.
This makes us a number one choice for mission-critical operations. We know that our competitors sometimes take days to do what we do, and we know you demand better. That’s why with PC Technika, you can always depend on fast service, courteous technicians, and consistency in service offerings.
We offer several different options to serve your unique needs. If you need hands-on repair, we deploy our technicians ASAP to get you up and running on site. We also make it easy to keep your equipment humming at optimal speed with regular maintenance visits. Making an appointment is simple and convenient, and with our remote services, we can often fix what ails your computer from our own office. Contact us to find out more.